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Payment Failed with any of my card in South Africa

Payment Failed with any of my card in South Africa




South Africa


Macbook Pro 

Operating System

OS High Sierra


My Question or Issue
Hello my name is Yann and i'm french.
5 Years ago, I moved to South Africa.

It's been 6 month that I changed my premium from french account to local South african account. Everything was working well until now. I dont know why but if i want to pay my premium with South African card (I make only money here now) the payment fail everytime. Please help, what should i do? I'm not sure where is the problem.
Thank you guys,

3 Replies

Hey @Nubuck, thanks for reaching out to the Community!


Could you try this using a different browser or incognito mode? If that doesn't help, then I'd recommend following some steps here.


Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

This will never be fixed, I've had Spotify for a year with no problems and 3 months ago I had this problem all of a sudden and they still cannot tell me what the problem is. I have literally tried everything on their website and contacted their tech team. If you ever manage to get this working please let me know here.

Hey @baileyweiss,


Just to let you know we've replied to you in the other thread which you created on the subject. This is the link.



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