Payment Failed

Solved!
Reply
Highlighted

Payment Failed

Casual Listener

Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). 

 

I've tried:

- Credit cards from all four major issuers

- Different browsers (desktop, mobile; with ad blocker disabled)

 

I'm still getting this message. For now I'm using PayPal for the full price Premium; however I cannot use the student discount with PayPal. Could you help me with that?

 

Many thanks,

Tianyu

Screen Shot 2017-04-23 at 14.57.43.png
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: Payment Failed

Rock Star 16
Rock Star 16

Hey @tianyug!

I think possibly there is a block for non-payment.. I'd suggest reaching out to Spotify to see if this is the case or not they can check backstage too 🙂

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

 

Keep me in the loop 🙂

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Highlighted

Re: Payment Failed

Rock Star 16
Rock Star 16

Hey there @tianyug! Thanks for posting on the Community, at the moment Spotify doesn't offer PayPal for Student Subscriptions. Below is some troubleshooting steps, Can you check all of these and make sure these are complete. It may help to reach out to your Credit Card Provider as there maybe a issue at there end. If you still have no luck let me know and we'll get this looked in to deeper 🙂

 

  1. Was your payment method issued in the same country that’s registered to your Spotify account?
    The country of your payment method must match the one in your Spotify profile, so we can verify your location.
    Check out more information on how to change the country on your account.
  2. Is your card enabled for foreign purchases, and online and recurring transactions?
    You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.
  3. Has your card expired or been canceled?
    Contact your bank or credit card company for further details or to request a new card. Then update your payment details, and try signing up again.
  4. Contact your bank or credit card company. 
    Their phone number is usually provided on the back of the card you’re trying to use
     
EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Payment Failed

Casual Listener

Hey Ethan, thanks for the speedy reply! I can confirm that the Spotify account country matches the card (US). However, after trying other cards that have foreign purchases enabled I was still unable to complete the purchase. I called one of the issuers and they could not seem find any issues on their side. 

 

The card that was on my account was compromised and I had to call my bank to issue a new card; the payment lapsed before I received said card. Not sure if that's related; the payment page still won't take my other working cards though 😞

Highlighted
Solution!

Re: Payment Failed

Rock Star 16
Rock Star 16

Hey @tianyug!

I think possibly there is a block for non-payment.. I'd suggest reaching out to Spotify to see if this is the case or not they can check backstage too 🙂

 

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message!@SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a messageSpotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.

 

Keep me in the loop 🙂

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Payment Failed

Casual Listener

Will do. Thanks again!

Highlighted

Re: Payment Failed

Rock Star 16
Rock Star 16

You're welcome.. that's 😉

 

https://open.spotify.com/track/0A5yEBDpYDf8PjJGf5ZEXs

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS