Payment Failed

[azazel_o]

Plan

Premium

Country

USA

Device

iPhone 7

Operating System

My Question or Issue

My automatic subscription payment failed this morning, and trying to update the payment details is not working. I either get the error message saying that something is wrong (attached), or I get taken to PayPal, make the payment, and am then redirected and told that something is wrong. I got a text from my bank saying the payment has been made, and PayPal says the amount was pre-authorized, but not yet completed. Is this a wider issue? what can I do?

[Mario]

Hey @azazel_o,

Thanks for reaching out about this here in the Community. 

If you're paying or trying to pay through PayPal, it'd be great for you to do the following:

• Check the country registered on your PayPal account matches the country set in your Spotify account.
• Make sure you’ve verified your PayPal account. Check out PayPal's help site for more info.

If following these suggestions doesn't do the trick:

• Wait a few days and try again, or try in an private/incognito window (there might’ve been a temporary connection problem).
• Try a different payment method.

Let us know how you get on. We'll look out for your updates and be available if there's anything else we can help with!

[azazel_o]

Hi Mario, thanks for the response. I tried the listed solutions but they did not work. I see on my PP account that the amount Spotify took is for authorization, ($9.99) but nothing appears to have changed, and I still see the error when I access my Spotify account.