Payment Failing

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Payment Failing

jgravy
Newbie

Plan

Premium

Country 

US

Device

HP Laptop / Iphone X

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Windows 10 / iOS 12

My Question or Issue

Spotify was unable to process payment for my Premium subscription this month. I did not receive any notifications that my subscription would be paused, and when attempting to update my payment information, no cards used would be accepted. They all return the error "Payment failed." I have confirmed with the bank that the cards are accepting charges, and that I have the correct amount of money available for the charge.

I have tried processing payment after clearing the cache, in incognito mode, in multiple browsers, and from multiple devices. All give me the "Payment failed" error.

Thank you for any further assistance. 

1 Reply
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Re: Payment Failing

Rock Star 21
Rock Star 21

Hi @jgravy, thanks for writing.

 

I'm sorry about that. Since you've tried all those things, I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Let me know if this helps!

BittencourtRock Star 21
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