My Question or Issue
hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure.
im using the student offer, few weeks ago i had to stop my account so i've stoped the payments and now i cant make it again. the credit card is working well i dunno why this keep failing.
i have tryed 3 other cards, credit, debit card no succes.
pls help i'm seeing others people with the same problem, any community staff make sure that spotify is working to fix this.
i know the english is a lil rusty, so as u see i'm Brasileiro and working on it to take better.
thanks for now.
Hey there!
Welcome to the Spotify Community!
Have you tried going to the SheerID Support page?
This page may help you understand the Student Discount process a bit better.
As it sounds that you are having payment issues, I would recommend checking out this article for the payment troubleshooting steps.
There is also some specific subscription-related troubleshooting over at our Spotify Answers board.
If you can't get this working, let me know and I will do my best to help you further!
Have an awesome day!
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