Payment Issues

[ZLFree8]

I

 Plan

Premium 

Country

The Netherlands

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already contacted Spotify earlier this year about this issue but it's still not resolved, I am still being charged 9.99euros per month. 

[Brunelicia]

Hi there,

Can you please check your subscription status?

There's a possibility that you verified your student discount but actually did not activate it yet. Please, confirm in the page I mentioned above in the exact plan your account is.

Thank you 🙂

[ZLFree8]

Hello, 

Thanks for your reply. I already contacted a Spotify agent about the issue. Turns out there was a glitch so I will be getting a full refund back for the overcharge. 

Thanks again! 

[Brunelicia]

Glad to hear they could help you! Let me know if you have more questions. Thanks 🙂