Payment Rejected at all times

[hvc5212]

I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was required to enter information for a new card. However, no matter what credit card is used, the transaction is always declined. Please advise if anyone knows how to solve this as I hate ads...thank you!

[Robert_W]

Hey @hvc5212!

Thats odd 😞

Please reach out to Spotify in one of the follwing ways so their accounts team can take a look backstage:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

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