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Payment card expired - Unsubscribed without warning

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Payment card expired - Unsubscribed without warning

Newbie

My payment card expired, and my account was reverted from a Premium account to a Free account, without any warning.

No email to tell me the payment failed and to ask for another payment card (and no, it's not in my **bleep** folder...)

I lost all my synched music, and had to resubscribe (me + my family members).

 

Doesn't seem normal. Actually, quite opposite of consumer friendly.

 

And having no customer support to ask a legitimate question about a service I've been paying for for a few years doesn't seem normal either...

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Re: Payment card expired - Unsubscribed without warning

Roadie

Hey @QuentinX, welcome to the Community!

 

That's odd. You should have received an email or an in-app notification letting you know that your payments have failed.

 

We'll pass the feedback on about this. For now, we suggest you try resubscribing here.

 

Hope that helps.

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