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Payment coming off wrong account on PayPal

Payment coming off wrong account on PayPal

username2020

Plan

Family/Premium

Country

USA

Device

Samsung Galaxy Note 10+

 

 

My Question or Issue

Periodically, my payment will come off the wrong account in my PayPal. We have multiple accounts and cards linked, and I'm not able to correct the issue in PayPal, or Spotify. How can I fix this once and for all?

 

Reply
1 Reply

Jose_M

Hello @username2020!

 

Thanks for reaching out to the Spotify Community. I'll try to help you out 🙂

 

First of all, I'd recommend making sure that you're only paying for one account with your PayPal. Therefore, I recommend you check if you're only getting charged once per month in your statement. On another note, it would also be a good idea to check out this Support article for the next steps to take in order to find any additional accounts that you may have.

 

If you made sure the charges are for only one account, I'd recommend reaching out to PayPal for more info on how to ensure that the correct PayPal account is connected to your Spotify.

 

Hope this helps and have a nice day 🙂

Jose_MSpotify Star
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