Payment completed but Premium hasn't renewed

[Axin9]

Plan

Premium

Country

USA

Device

Samsung Galaxy S9+, Desktop Computer

Operating System

Windows 10, Android

My Question or Issue

My account was charged a few days ago to renew my Spotify premium however it still says I need to pay to renew it, I have the payment on my bank statement which I've posted as an attachment.

[Billy-J]

Hey @Axin9, welcome to the community. 

Hope you’re doing great!

Could you try a quick sign out/ sign back in to see if that helps? If that doesn’t help, I’d recommend taking a look at this support article. 

Keep me posted 🙂

[Axin9]

Unfortunately, this did not work, I looked at the support article you linked and my Premium status is still not renewed, and my payment is posted not pending. I'm afraid I'll need to speak with a Spotify employee if I want this issue resolved, Thank you for your time though.