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Payment deducted for an old premium account

Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account.

But i just checked my bank statement and there was a deduction made.

 

<Moderator edit: Screenshot with personal info>

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1 Reply

Hey @Alifk69, welcome to the community!

 

Just to confirm, are you getting any error messages when trying to log into the old account? I suggest following these steps to see if you can access the account again.

 

If you have access to the old account, you can cancel the subscription following these steps.

 

All the best.



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