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Payment didn't work. (Changed Country)

Payment didn't work. (Changed Country)

 
Hi,
On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. 
 
 
Order ID: 456774874435075
Spotify Premium | 12 months 
Total: 83,88 euros 
Payment method: PayPal
Username: Tiago Tome 
 
PayPal Transaction details
Spotify Limited
12 months of Spotify Premium
ID of transaction: 6GV10024N7984712G
Total: 83,88 euros
 
Can you please let me know why I am not able to access the premium features? 
I has been more than 2 months and when I try to log in as a premium account member it states that payment has failed, but I have receive a receipt from you (highlighted above and attached) and the money has been taken from my account. 
 
Don't have another email, and tried with facebook and email in several devices. 
Thank you in advance. 
 
Kindest regards, 
Tiago
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1 Reply

Don't have another email, and tried with facebook and email in several devices.

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