Help Wizard

Step 1

NEXT STEP

Payment error

Payment error

What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count? 

Reply
1 Reply

Hey @casm12,

 

Do the steps here help: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

If not, I'd recommend reaching out to Support one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Let me know if this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts