Payment expired. Will I lose everything?

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Payment expired. Will I lose everything?

eoinfoster1989
Casual Listener

Plan

Premium 

Country

 Ireland 

Device

(iPhone 6)

Operating System

12.1

 

My Question or Issue

 Hi. I was wondering if you guys could help me. 

My Visa card expired so now when I open the Spotify app it’s just the free version. It gives me an option to upgrade to premium but I’m wondering if I do that am I starting from scratch? Will I have lost my playlists and favourited songs? 

 

Please let me know what you think. 

 

Thanks. 

 

Eoin. 

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Solution! 1 person liked this

Re: Payment expired. Will I lose everything?

Rock Star 6
Rock Star 6

Hi @eoinfoster1989,

 

It sounds like you might've accidentally created a second account and signed into that one instead.

I recommend you to check out this article for more information.

 

If you're definitely logged into the right account, but still don't see your playlists, I suggest you read this Spotify Answer for the correct steps to take.

 

Hope this helps! :)

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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1 person liked this

Re: Payment expired. Will I lose everything?

Rock Star 6
Rock Star 6

Hi there,

 

You don't have to worry about that. You only lost your offline music as this is a Premium-only feature, but once you're back on Premium, everything can be re-downloaded again!

 

By the way, your playlists, friends, and your music library will remain the same, those are independent of your subscription status.

 

Have a great day! :)

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Payment expired. Will I lose everything?

eoinfoster1989
Casual Listener

Hi Brunelicia,

 

Thanks for your response. 

I just went ahead and got back on premium and none of my playlists or saved songs are there. Did I do something wrong? Do you think I’ll get that stuff back? 

 

Eoin. 

F934E670-1163-4238-97E9-B69024006B46.png

Re: Payment expired. Will I lose everything?

eoinfoster1989
Casual Listener

Hi Brunelicia,

 

Thanks for your response. 

I just went ahead and got back on premium and none of my playlists or saved songs are there. Did I do something wrong? Do you think I’ll get that stuff back? 

 

Eoin. 

F934E670-1163-4238-97E9-B69024006B46.png
F934E670-1163-4238-97E9-B69024006B46.png
3566710E-163C-4EED-A6F7-ECA5BC6DF382.png
Solution! 1 person liked this

Re: Payment expired. Will I lose everything?

Rock Star 6
Rock Star 6

Hi @eoinfoster1989,

 

It sounds like you might've accidentally created a second account and signed into that one instead.

I recommend you to check out this article for more information.

 

If you're definitely logged into the right account, but still don't see your playlists, I suggest you read this Spotify Answer for the correct steps to take.

 

Hope this helps! :)

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Payment expired. Will I lose everything?

eoinfoster1989
Casual Listener

Brilliant. I’ll try those out. Thanks a mill for your help. 

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