Payment fail

[_unnjrv77-plk]

Plan

Premium

Country

 Canada 

Device

Iphone 

 My Question or Issue

 My old credit card expired i have a new one and am trying to get spotify premium again and everytime i put in the credit card info all i get is a payment failed box. 

[-b_47nwsbd3np]

Tried two different credit cards and nothing. This is a joke.

[_unnjrv77-plk]

About to switch to Apple Music tomorrow if this doesn’t get resolved

[jb_djd4i1-zc]

I lost my old credit card  and I have a new one and I'am trying to get spotify university but everytime i put in the credit card info all i get is a payment failed. I don't wanna lost my account.

[Bittencourt]

Hey @_unnjrv77-plk, @jb_djd4i1-zc and @-b_47nwsbd3np, thank you for writing.

The first thing to do in this case is to try again using different browsers in your computer. It generally does the trick!

Let me know if it helps 🙂