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Payment failed 3 time on free different days charged but no subscription

Payment failed 3 time on free different days charged but no subscription

Tried to take out 3 months trial been charged 3p now no trial is this a scam
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1 Reply

Hey there!

You mentioned that you have been charged for a free trial - keep in mind that the trial offer is only eligible to those who have not tried Premium before. If you have tried Premium in the past, or have used your payment method for any of Spotify’s services, you are not eligible for this offer.

 

You also mentioned you’re not getting access to your Premium features. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

Billy-JSpotify Star
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