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[Rom_0408]

Plan

Free

Country

Israel

Device

Samsung Galaxy 8S

Operating System

Android

My Question or Issue

Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get. 

[OneByBoo]

Hi there @Rom_0408

thanks for reaching out to the community !

Please use this help page as it contains all the needed troubleshooting steps to solve any payment issue.

Let me know how it goes 🙂

[Rom_0408]

Tried Everything Mentioned there for Visa users, Didn't work...

[OneByBoo]

Hi @Rom_0408

thanks for checking the help page out !

Could you please let me know the following :

- Have you ever had a Premium subscription before trying the 3 months offer ?

- Which device are you using for the process of payment ?

- Were your payment method issued in the same country you currently live at ?

Thanks for you cooperation 🙂

[YashJha]

Hi,

I am facing the same issue. I tried to pay subscriptions a lot of times but every time it says "Try again with the new payment method", I tried with another method as well but it didn't work. Then I went to the FAQ page but that page is not available.

Kindly tell me what to do.

[Julian]

Hey @YashJha,

Thank you for reaching out to the Community.

Make sure you've checked all the steps given previously in this article. If the payment method meets all the requirements, try it again in 24 hours from an incognito window, a different device or a different WiFi network if possible.

If you have the same error message after waiting that time, please contact your bank/card provider to make sure that the card has all the options active to complete the transaction.

If anything else comes up, the Community will be here for you.