Payment failed. Try again, or use a different payment method.

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Payment failed. Try again, or use a different payment method.

Leopoldas
Casual Listener

Plan

Free/Premium

Country

 Lithuania

 

I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment has failed, it's because the card that I use is not mine? Or because the same card can't be used for two or more accounts? Please help me, thank you!

 

P.S. I read all the "Get help", nothing helped.

3 Replies

Re: Payment failed. Try again, or use a different payment method.

Rock Star 24
Rock Star 24

Hey @Leopoldas,


Each payment method can only be claimed once to claim such offer, so you'll need to use a payment method that hasn't been used for Spotify before :)

Hope this clears things up.

MaximRock Star 24
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Re: Payment failed. Try again, or use a different payment method.

Leopoldas
Casual Listener

Okay, but now I tried to use another card (which was never used for Spotify). And it's still says : Payment failed.

I don't understand what's wrong. 

Re: Payment failed. Try again, or use a different payment method.

Rock Star 24
Rock Star 24

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Thanks :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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