Payment failed and no credit card accepted

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Payment failed and no credit card accepted

Gramophone93
Newbie

 

Plan

Premium

Country

 France

 

 

 

After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying that the payment failed.

I re-inserted the credit card data but still it was not accepted; I tried with another card but still nothing.

As suggested in the FAQ, I disengaged from Premium and tried to activate it again, but still it seems no credit card makes the system work.

What shall I do?

 

1 Reply

MrAlexG
Composer

Hey there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Have an awesome day!

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