Payment failed / different country

[montalvao_]

I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",

I have contacted my bank and there is no geo restricton with the card.

So I was thinking, that maybe spotify wants a Brazilian card because I am in Brazil? 

It's still 6 more week before I go back to Norway.

Please help me so I don't lose my music .. 

[Bittencourt]

Hey @montalvao_, thanks for writing.

I guess you're Brazillian but since I'm not sure I'll reply in English 🙂

You're correct - your payment method must be from the same country as the one you're in.

I guess you could print a "boleto" in order to use Premium during your remaining time in Brazil. Is that option available to you?

[montalvao_]

No, I am Norwegian on holidays..

How would this boleto thing work?

[montalvao_]

Problem solved! 

I just sent the link to my mother in Norway and gave her my card info.

That way it got registered as a Norwegian card in Norway.

[Bittencourt]

Hey @montalvao_, good one!

Let me know if you have any other questions 🙂