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Payment failed / different country

Payment failed / different country

I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",

I have contacted my bank and there is no geo restricton with the card.

So I was thinking, that maybe spotify wants a Brazilian card because I am in Brazil? 

It's still 6 more week before I go back to Norway.

Please help me so I don't lose my music .. 

Reply
4 Replies

Hey @montalvao_, thanks for writing.

 

I guess you're Brazillian but since I'm not sure I'll reply in English 🙂

 

You're correct - your payment method must be from the same country as the one you're in.

 

I guess you could print a "boleto" in order to use Premium during your remaining time in Brazil. Is that option available to you?

BittencourtSpotify Star
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No, I am Norwegian on holidays..

How would this boleto thing work?

Problem solved! 

 

I just sent the link to my mother in Norway and gave her my card info.

That way it got registered as a Norwegian card in Norway.

Hey @montalvao_, good one!

 

Let me know if you have any other questions 🙂

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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