Payment failed error

Reply
Highlighted

Payment failed error

Casual Listener

I could not payment for premium. I am getting payment fail error. Pls help me for this. 

4 Replies
Highlighted

Re: Payment failed error

Rock Star 23
Rock Star 23

Hey @bartu11, thanks for reaching out to the Community!

I'll be happy to help.

Could you try following the payment troubleshooting steps here? Please make sure to follow all the steps provided.

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Payment failed error

Casual Listener
I still getting same problem , it was not work 😞
Highlighted

Re: Payment failed error

Rock Star 23
Rock Star 23

Hey @bartu11

 

Since those steps didn't work, could you try a different payment method and make sure it allows recurring payments? If that doesn't help, then the last option we can try is to create a new account and get Premium from there.

 

If the payment is processed on the new account - I'll provide some steps on how to transfer music onto that new account.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Payment failed error

Moderator
Moderator

Hey there @bartu11,

 

Thanks for staying tuned! 

 

What is your current payment method? 

 

Have you tried with another one and if so - what happens? If there's an error message, share it with us. 

 

Thanks in advance!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS