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[IustinaUng]

Plan

Free/Premium

Country Romania

Device

Huawei P30lite

Operating System

Android 10

My Question or Issue

I've had the 3 months free offer which expired today. I tried to introduce the card details to submit to Premium from different devices and browsers and even on incognito, but this message keeps appearing. What should I do? 

[Brunelicia]

Hi @IustinaUng ,

Welcome to the Community!

I'm sorry to hear that you're having issues to rock your Premium subscription, can you please check this article and make sure you follow all the steps there?

Let me know how you get on. 

[IustinaUng]

I've followed those steps and it still doesn't work

[Petya]

Hi @IustinaUng,

Thanks for getting back to us! 

Have you tried the combination of an Incognito Window on a desktop device? 

Do you have the possibility to try with a different payment method?

Keep us posted!