Payment fails after changing the country

[makototamopeva]

Plan

Premium

Country

Croatia

Device

iPhone 11, MacBook Pro

Operating System

14.1.2 (23B92)

My Question or Issue

I have been subscribing to Spotify Premium for several years. I recently moved to Croatia. I changed my country to Croatia in my profile, and I also added a debit card issued by a Croatian bank. However, the payment fails for unknown reason. The message reads: The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

How do I troubleshoot?

[Yordan]

Hi @makototamopeva,

Welcome to the Spotify Community!

In order for the payment to go through successfully, make sure that:

• you have sufficient funds
• your card is open for foreign, recurring and online payments. You may need to double-check this with your bank
• you have set up a 2-factor authentication

Once you've checked these, you can try subscribing again using an incognito/private window, another browser or another device. You can also try with a different network / mobile data, or with a different payment method (if available). More info here.

Cheers!