Payment failure

[Schmellow]

Plan

Premium trial?

Country

Russia

Device

Any

Operating System

Any

My Question or Issue

Payment attempts just fail with no further details.

My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails after i confirm it.

Bank i use (Sberbank) has a kind of 2FA when you must enter a code to authorize online payments. It can not be disabled.

[Billy-J]

Hey @Schmellow, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!