Payment for Premium


Payment for Premium


I have got charged for my premium account even though I have cancelled the account . Please could you subtract the money from my account as it has been a mistake as I never wanted the premium account after 3 months 

Thank you 

Please advise

1 Reply

Re: Payment for Premium


Hey @Lylethegr8, welcome to the community!


Thanks for getting in touch with us, we'll do our best to help you out.


If you cancelled the subscription but you were charged for Premium, we suggest following this troubleshooting to make sure you don't have multiple accounts that could've caused this issue.


If you only have one account, we suggest contacting our Support team via Twitter or Facebook. They'll take a closer look and see what they can suggest.


All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp