Payment for premium failed - Colombia

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Payment for premium failed - Colombia

SantiagoB
Visitor

Plan

Premium

Country

Colombia

Device

IPhone 7

Operating System

iOS 10

 

My Question or Issue

Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" 

- I already tried with 4 different credit cards

- I already call my bank and they say that they accept the payment but Spotify cancels it.

- I already tried canceling subscription and subscribe again.

- I already tried incognito web browser.

 

Nothing is working. It´s been more than a month without Spotify. 

 

Appreciate your support.

 

Santiago Barrera

1 Reply

Re: Payment for premium failed - Colombia

Moderator
Moderator

Hey @SantiagoB - help's here!

Do you mind trying to sign up to Premium from your mobile phone or from another device?

 

If that doesn't work, then could you create a new (free) account and try subscribing from there?

 

Keep us posted :)

PeterModerator
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