Payment, for two plans but I only have one

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Payment, for two plans but I only have one

linaalex
Newbie

In April this year I upgraded my plan from premium to family. But for the first time today did I noticed that you have been charging for both the plans, since then, 99 SEK and 149 SEK. I have also done everything you recommended, like control my plans and then it says that I only have one and that it is the premium. Looking forward to hear from you.

 

Plan

Premium/ Family 

 

1 Reply

Re: Payment, for two plans but I only have one

Moderator
Moderator

Hey @linaalex,

 

Welcome to the Spotify Community. Happy to help!

 

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.


It would also be good to check out this article on how to find a pottential second account.


Looking forward to hearing back from you, have a great day! 

Daisy Moderator
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