Payment gone 4 times but not able to play music

[Daks321]

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i checked with bank and it's confirmed that payment have been processed 4 times .

[Francesca_Dnt]

i have got the same problem! payment gone 2 times but not able to play music

[Bittencourt]

Hi @Daks321 and @Francesca_Dnt, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

If you haven't received the e-mail, it's most likely because the purchase wasn't complete, and the charges will be refunded in the next few days.

You can then try again using different browsers in your computer.

Let me know if this helps!