Payment gone unfair?

[Godschalk]

Plan

Premium Family

Country

The Netherlands 

My Question or Issue

 Hiya. I had Premium, for personal use, but now, we, the family, have Premium Family. But just now still 9,99€ was taken from my bank account.

On my invoice it says that I just have the Premium account, but when I look at Premium for Family, it says that my account is a part of the family pack. 

So, how can I get a refund, and will this happen every month now?

Kind regards. 

[Billy-J · Accepted solution]

Hey @Godschalk,  welcome to the community. 

Hope you’re doing great!

In this case, please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Happy listening 🙂