Payment has failed

[x6_u138m9-nbl]

Plan

Premium

Country

Finland 

Device

iPhone 

My Question or Issue

Hey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium soon. As advised, I tried to update my payment details but it still keeps on saying “payment has failed”. What should I do?

[Ivan]

Hey there @x6_u138m9-nbl, 

Thanks for reaching out to the Community about this. 

We suggest you give it another try, but this time in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.  

In case you still experience the same after performing these steps, let us know and we’ll provide you with further help. 

Hope this helps. Keep us posted.