Payment is not working "oops, seems your card or payment provider is having a bad day"

[aleilee]

I tried to update my card information and this error message kept poping up no matter what credit card I used. There always seemed to be an issue with the payment method and it did not go through. theres money in the bank and there's nothing wrong with the card. I just want to know how to fix this issue so that i can listen  to my music.

[MonicaM_Bogota]

Hi, @aleilee!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.