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Payment isssues

Payment isssues

Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” 




Puerto Rico


(Iphone 11pro)

Operating System

(Ios 15.3.1)


1 Reply

Hi there @Uto,


Thank you for reaching out to the Community. Let's take a closer look into this.


Can you start with trying from an incognito/private window to see if the issue persists?


On another note, can you let us know if you ever payed any Spotify subscription with this payment method and if you're trying to get any offer?

We'll be on the lookout for your reply.


Have a great Friday and a wonderful start of your weekend 🙂



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