Payment issue

[nikchoy]

Hi Spotify Community,

I'm trying to subscribe using my mobile. I have enough mobile load(Globe) to subscribe for a month but I kept on getting an error message that says my prepaid card is insufficient (see attached file). Help a brother out. Thanks! 

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[Luke]

Hey @nikchoy,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!