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Payment loads failure

Payment loads failure

I can't pay for my first premium account , I tired. 4 different  devices , 2 different networks, the payment page keeps loading forever and never succeeded 

I have been trying now for  4 days in a raw

My credit card accepts international payments and its been issued the same country I logging in

Plan

Free/Premium

Country

Egypt 

Device

( Macbook Pro late 2016)

Operating System

(iOS 10,, Windows 10,.)

 

My Question or Issue

 

Reply
1 Reply

Hey @saravadly,

 

Thanks for reaching out about this here in the Community.

 

It'd be great for you to double-check the card you're trying to use is also enabled for recurring purchases. Ideally, it'd be best to check this with your bank.

 

You'll find more info about the conditions your Spotify payment method should meet here if you'd like to take a look. 

 

Hope you'll find this info useful. Let us know if there's anything else we can help with!

Mario Moderator
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