Payment made but subscription still inactive

[Kevinmuigai98]

Plan

Student Premium

Country

Kenya

Device

Samsung Galaxy A50

Operating System

Android 

My Question or Issue

I made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive 

[Jeremy]

Hi there @Kevinmuigai98,

Thank you for reaching out here in the Community.

In this case we suggest that you head over to this article and follow the steps that's being provided in there.

Let us know how everything goes so that we can continue to assist you if you need us to.

Take care!