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Payment method fai

Payment method fai

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

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1 Reply

Hi there @Ladybenny,

 

Thank you for taking the time to post here in the Community. Let's take a closer look into this.

 

Can you start with trying the following:

  • Registered in the same country to your Spotify account.
  • Not expired or canceled.
  • Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.
  • Try entering your payment details again using a private/incognito window.
  • Get in touch with your payment provider.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

 

Note: It might just be a temporary connection issue, so wait a few hours and try again.

 

If the issue persists, can you let us know which country your in and which country your payment method is issued in? 

 

We'll be on the lookout for your reply.

 

Take care!

JeremyModerator
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