Payment not taken

[Activa]

Hi, My Spotify Premium subscription through PayPay, should be taken on the 16th of the month. As of now, the 25th of July; this months subscription hasn't yet been billed. Any idea why?

[Merik]

Hey there @Activa, welcome to the community!

Can you verify the next billing date on your account overview? Are you still on Premium?

[Activa]

Hi Merik,

Yes, I'm still on Premium and the next billing date on my account preview is showing 16/07/2015.

[Merik]

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@Activa wrote:

Hi Merik,

Yes, I'm still on Premium and the next billing date on my account preview is showing 16/07/2015.

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Thanks for that info! I'll pass this up to the team to see what's going on.

[Merik · Accepted solution]

Hey there @Activa!

I just spoke with the team and they said if you contact them directly through the online contact form they will be able to see what's happening backend.  They could really use the feedback on this, so they can make sure it's not happening with other users.

[Activa]

Ok done that, will see what happens.

[DeMoovia]

Hi! What happened in the end, please?

[Petya]

Hi there @DeMoovia,

Thanks for reaching out! 

Can you tell us more about what's going on?

For more information about the status of your subscription, check out this article.

Let us know if you need further help, we're here for you 🙂