Payment not working for premium

[Bozof]

Hello,

I have a premium subscription for one or two years. I have changed my payment card one or two month ago, and I worked correctly (the money was taken, and I had my premium account).

For the payment of end of January, the payment is not working anymore. I have also tried with my old card, it does not work neither. I thus conclude that the payment issue is not linked to my bank account, but on spotify's side.

Can you solve it ?

Thanks a lot,

Jerome

[Melody]

Hi there, @Bozof

Thanks for coming to the Spotify Community.

Sorry to hear you’re having some trouble paying for Premium at the moment. We’d recommend checking out this guide for some more information.

Please get back to us here if that doesn’t work for you.

Thanks!

/M