Payment passed but no premium

[8m9r_r-h15qp]

I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium.

Why is this happening?

[Luke]

Hey @8m9r_r-h15qp,

You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LK608

[8m9r_r-h15qp]

I logged in under the email that was on the receipt and the bank said the
payment for a yearly subscription passed and when I check my account status
it says I have premium, but the app still asks me every day to update my
payment information.

[Luke]

Hey again @8m9r_r-h15qp, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

[8m9r_r-h15qp]

I actually rescanned my credit card and instead of charging me again, it
just said that it would renew my membership at a year from the original
purchase date. Weird that it didn't save my card and payment info when I
paid for it first, but it seems to be fixed now.

[Luke]

I‘m happy to hear that everything is working again 🙂

So https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl