Payment through UPI does not reflect in spotify account

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Payment through UPI does not reflect in spotify account

Visitor

 

Plan

Premium

Country

India

Device

Redmi Note 6 Pro

 

My Question or Issue

 

  • I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected in my spotify account. The account still shows free and the account type has not changed to premium. Kindly look into the issue.

 

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Screenshot_2020-06-29-22-04-32-080_com.spotify.music.jpg
1 Reply
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Re: Payment through UPI does not reflect in spotify account

Rock Star 22
Rock Star 22

Hey @upipaymentissue, thanks for reaching out to the Community!

 

Could you try logging out of the app > Restart device > Log back in? 

 

If that doesn't help, let me know what your account status says here. Additionally, follow all troubleshooting steps provided in this support article.

 

Let me know how this goes!

Billy-JRock Star 22
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