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Plan
Premium
Country
Canada / Québec
My Issue
I recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. However I can't complete the process as there is this useless confirmation box:
✅ "This offer is unavailable in Quebec. I confirm that I am not a resident of the province of Quebec."
I say useless, because I'm not trying to redeem an offer, simply trying to update my payment info.
I saw the other messages on the forum and many people seem to have this issue as well. But the suggested solution (following these steps) doesn't fix anything. Some others simply checked the box...
Hey there @mystadio,
Thanks for clarifying.
In this case, we'd recommend checking the steps provided here.
If that doesn't do the trick, it might be worth canceling your subscription and waiting until your account reverts back to Free before resubscribing again using your new payment method.
No worries, you won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.
Let us know how you get on 🙂
Hi
I have the same problem here... frustrating
something worked for you ?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…