Payment won't go through even though I checked and there is jothing wrong with my card account

[lanajean2001]

Plan

Free (was Premium)

Country

US

Device

Samsung Galaxy  S10e

Operating System

Android

My Question or Issue

It won't accept my card. About a week ago I didn't have enough money to pay for Premium so I let it run out and now it won't let me get Premium back. I called my cards customer service and they said nothing was wrong with the card and I have plenty of money to pay for Premium now. I've tried everything except changing my payment method because this is my only card I am willing to use.

[OneByBoo]

Hey there @lanajean2001,

thanks for posting !

It'll be great if you could send a screenshot of the error you're getting.

In the mean while, try proccessing the payment through another web page or an incognito page as it tends to do the trick.

Let me know how it goes 😃