Announcements

Help Wizard

Step 1

NEXT STEP

Payment

Payment

Avatar of Jorgelopez_00
Newbie
2018-03-08 08:57 PM

Won’t let me change my card or update my card to switch my payment method

Labels:
0 Likes
Reply
3 Replies

Avatar of Luke
Spotify Star
Spotify Star
2018-03-09 04:51 PM

Hey @Jorgelopez_00,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of zoinks2828
Newbie
2018-03-09 05:19 PM

I did all of these things and nothing worked.

0 Likes

Avatar of Luke
Spotify Star
Spotify Star
2018-03-09 07:10 PM

Hey @zoinks2828,

could you please send me a screenshot of the error message you receive?

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 2 years ago in Social & Random
Read more