Payment

[SatoruSleven]

• Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay again.

[Maxim]

Hey @SatoruSleven,

Thanks for reaching out.

Can you post a screenshot of that email? Make sure no sensitive info is visible 🙂

[SatoruSleven]

There are photos of emails and their times.

[Maxim]

Hey @SatoruSleven,

Thanks for the screenshots! I've removed the first one since it contained some sensitive info. 🙂

Regarding the second screenshot/email regarding the payment issues, could you please click on "to me" and tell me the email address it was sent from?

[SatoruSleven]

Hello,**bleep** this email I received payment request and it still continues. 

[Maxim]

Hey @SatoruSleven,

Looks like the email address you posted was automatically censored, sorry about that. Could you please try posting it again, but this time, without the @? 

Thanks 🙂

[SatoruSleven]

no-reply_spotify.com

[Maxim · Accepted solution]

Thanks for confirming, @SatoruSleven 🙂 In that case, there is a very high chance that the email is legit.

When there are multiple failed attempts, payments can get booked at a later date but this doesn't change the billing date. It's best to check your receipts page for any payments made - it's usually more accurate than the billing date on your Account Overview page.

I also recommend double-checking your payment method if it's working properly. Or you can try using a different one.

Thanks and let me know how it goes! 🙂 

[SatoruSleven]

Ok thanks for your help 

[Maxim]

You're welcome, @SatoruSleven! I'll be here in case you have any other questions.

Have a great day 🙂