Personal premium account discontinued after the premium account for family expires

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Personal premium account discontinued after the premium account for family expires

Jca997
Casual Listener

Plan

Premium

Country

Philippined

Device

Samsung galaxy J7 pro

Operating System

Android 8.1.0

 

My Question or Issue

The registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen? Is should end on july of this year.

 

Screenshot_20190422-110746_Spotify.jpg
6 Replies

Re: Personal premium account discontinued after the premium account for family expires

Rock Star 22
Rock Star 22

Hey @Jca997, and welcome to the community.

Hope you're doing great! 

 

I'll need some more info.

Are you saying that your Premium and Premium for Family were running at the same time?

Keep me posted :) 

Billy-JRock Star 22
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Re: Personal premium account discontinued after the premium account for family expires

Jca997
Casual Listener
Technically, yes. But the subscription time or the expiration date is
different. The premium for family should end on the 22nd of april. And the
premium for my personal account should end on july. Any idea what happened?

Re: Personal premium account discontinued after the premium account for family expires

Jca997
Casual Listener

Any updates on this? Or this is just how Spotify customer service works?

Re: Personal premium account discontinued after the premium account for family expires

Rock Star 22
Rock Star 22

Hey @Jca997.

 

Thanks for your patience! 

 

Could you try finding your account using this support article so that you can find your other Premium account, which should be still active if you've paid for Premium until July (you should be able to check this on the account overview page here once you've logged into the right account)?

 

Let me know how this goes :) 

Billy-JRock Star 22
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Re: Personal premium account discontinued after the premium account for family expires

Jca997
Casual Listener

Hi @Billy-j, sadly this didn't work. I can still access my personal account however its no longer premium. Which shouldn't happen. As i said, my premium account should last until july of this year.

Screenshot_20190423-213046_Chrome.jpg

Re: Personal premium account discontinued after the premium account for family expires

Rock Star 22
Rock Star 22

Hey @Jca997.

 

Thanks for the info! 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

Have a nice day ahead!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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