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Plan
Premium
Country
Philippined
Device
Samsung galaxy J7 pro
Operating System
Android 8.1.0
My Question or Issue
The registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen? Is should end on july of this year.
Hey @Jca997, and welcome to the community.
Hope you're doing great!
I'll need some more info.
Are you saying that your Premium and Premium for Family were running at the same time?
Keep me posted 🙂
Any updates on this? Or this is just how Spotify customer service works?
Hey @Jca997.
Thanks for your patience!
Could you try finding your account using this support article so that you can find your other Premium account, which should be still active if you've paid for Premium until July (you should be able to check this on the account overview page here once you've logged into the right account)?
Let me know how this goes 🙂
Hi @Billy-j, sadly this didn't work. I can still access my personal account however its no longer premium. Which shouldn't happen. As i said, my premium account should last until july of this year.
Hey @Jca997.
Thanks for the info!
I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.
Have a nice day ahead!
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