Personal premium account discontinued after the premium account for family expires

[Jca997]

Plan

Premium

Country

Philippined

Device

Samsung galaxy J7 pro

Operating System

Android 8.1.0

My Question or Issue

The registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen? Is should end on july of this year.

[Billy-J]

Hey @Jca997, and welcome to the community.

Hope you're doing great! 

I'll need some more info.

Are you saying that your Premium and Premium for Family were running at the same time?

Keep me posted 🙂 

[Jca997]

Technically, yes. But the subscription time or the expiration date is
different. The premium for family should end on the 22nd of april. And the
premium for my personal account should end on july. Any idea what happened?

[Jca997]

Any updates on this? Or this is just how Spotify customer service works?

[Billy-J]

Hey @Jca997.

Thanks for your patience! 

Could you try finding your account using this support article so that you can find your other Premium account, which should be still active if you've paid for Premium until July (you should be able to check this on the account overview page here once you've logged into the right account)?

Let me know how this goes 🙂 

[Jca997]

Hi @Billy-j, sadly this didn't work. I can still access my personal account however its no longer premium. Which shouldn't happen. As i said, my premium account should last until july of this year.

[Billy-J]

Hey @Jca997.

Thanks for the info! 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day ahead!