Plan changed from premium to free despite paying monthly fee.

[Rdriessen62]

Plan Premium

Free/Premium

Country Netherlands

Device iPhone 6s

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System 13

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Suddenly plan changed from premium to free despite paying monthly fee. How to restore?

[Billy-J]

Hey @Rdriessen62, thanks for reaching out to the Community!

Could you try following the steps provided in this support article? If that doesn't help, let me know what your account status shows here.

Let me know how this goes!

[Rdriessen62]

Thanks. I reached out to the support guys and they fixed the problem. I had forgotten my premium account uses another e-mail account than my default. Turned out there still was an old ‘Free’ account active and somehow Spotify switched from my premium to free.