Playstation plus premium subscription not active

[Phram]

Country

 Romania

Device

Windows PCs, Playstation 4, iPhone 8 plus

My Question or Issue

 Hello,

A while ago I set up a reccurring payment for spotify premium through my Playstation account. All went well until this month when even though the payment was completet successfully, I have a message in the spotify app which says that the payment failed and my premium membership is inactive. I would like to get in contact with a spotify support representative in order to resolve this issue. I can provide the receipt for the Premium subscription purchased through PSN.

Thank you.

[Jose_M]

Hello there!

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂